WHAT IS YOUR SHIPPING POLICY / HOW LONG WILL MY ORDER TAKE TO SHIP?
Kingboy offers FREE SHIPPING on all U.S. orders (as well as free return shipping), and we aim to ship out all orders within 72 hours of placement. If you do not receive a shipping confirmation email with tracking info within this timeframe, please check your spam/junk folders and if you cannot find it there, please email us at firstname.lastname@example.org and we'll get back to you within 24 hours with an update. Note that severe weather, busy shopping periods, and pandemic spikes (!) may impact shipping times beyond our control. We currently are only able to ship to domestic locations (within the U.S.) but we are working on adding international shipping capabilities.
DO YOU ACCEPT RETURNS?
Of course!! We have a 60 day no questions asked return policy. To initiate a return, please email email@example.com with your order number and we'll send you instructions and a free return shipping label.
DO YOU OFFER EXCHANGES?
For sure!...but we treat exchanges like returns. To exchange your bed for a different style, please first initiate a return (by emailing firstname.lastname@example.org with your order number so we can email you a return label) and then place a brand new order.
WHAT IF I CAN'T FIND MY PACKAGE?
Packages marked delivered via tracking but not received by the customer should be dealt with by contacting the shipping carrier. In many cases, it is a tracking error and the shipment will arrive within a few days. We know it is hard to be patient when you are waiting for such a cool dog bed but please give it an extra day or two, especially given pandemic delays! If you still have not received your package and the carrier has confirmed it was delivered then please reach out to us and we will help you investigate on a case-by-case basis!
WHAT IF MY DOG BED ARRIVES DAMAGED?
We would be terribly sad if this happens! In the event of a damaged or defective item please email us at email@example.com with an attached image of the damage/defect. We will send a return label for the item on the double and will work with you to get a replacement product shipped out quickly, or issue a refund depending on your preference.
CAN I RETURN AN ITEM PURCHASED ON SALE?
Yes - unless the product is marked **FINAL SALE** in the description, all sale items are returnable. For return instructions, please see "Do you accept returns?" FAQ above :)
DO YOU OFFER PRICING ADJUSTMENTS ON PRIOR ORDERS?
We do not offer discounts retroactively or pricing adjustments on prior orders.
HOW SHOULD I CLEAN MY KINGBOY DOG BED?
Our dog bed covers are machine washable! For best results, please follow these instructions/tips:
-Wash in warm or cool water (if warm cycle, make sure temperature does not exceed 84°F)
-We recommend permanent press cycle
-Use mild detergent, no bleach/chlorine, no fabric softeners
-Do not mix with other textiles
The water resistant coating on the dog bed cover penetrates through the fabric so its efficacy should not diminish significantly from washing. That said, no DWR treatment remains 100% strong forever, so we recommend washing your dog bed when it needs it but not all the time! Mother earth needs help conserving water and besides, your dog will miss its bed too much if you are taking it away to wash it daily! You can spiff up your bed in between washes by lightly vacuuming it or spot treating stains when they pop up. PS: we do not recommend dry cleaning the dog bed cover!
Drying instructions: for a super eco approach, try hang drying or laying the cover out flat to dry. However, our dog bed covers can also be put in the dryer if your pup is pining for their bed - here are some tips:
-Tumble dry at lowest heat setting (never exceed 120°F)
-For best results, do not mix with other textiles
-Do not use fabric softeners
-For best results, remove while slightly damp
WHAT IF MY DOG BED GETS STAINED?
Our dog bed fabric is water- and stain-resistant, but some puplets are determined to leave their mark! Pre-treating with spot stain removers is recommended (do not use bleach though!) and in some cases you may need to wash the bed 2-3x to get the stain to fade. Email us at firstname.lastname@example.org if you want recommendations on our favorite stain removal tools!
WHAT SIZE DOG BED SHOULD I ORDER?
Please see our sizing guide HERE.
WHAT IF I WANT MY DOG BED TO BE FULLER?
If you have given your bed a shake and allowed it 2-3 days to expand and you still would like it to have more fluff, please reach out to us at email@example.com! We are happy to send you a bag or two of additional shredded foam that you can add to the insert for some extra volume.
WHAT IF MY QUESTION IS NOT COVERED ABOVE?
Please reach out! Shoot us an email at firstname.lastname@example.org or call customer service at (212) 994-4944 (note: email is quickest way to reach us). We love hearing from human and canine customers and we'll do our best to help you out and respond within 24 hours. V●ᴥ●V